You may want to file a complaint against a dealer for things like:
If any of these things happened to you, you have the right to file a complaint against the dealer. It does not cost anything to file a complaint and most states allow you to file a complaint online.
The best way to file a complaint and get a complaint resolved is to work directly with the dealership. In some cases, this might not be possible or you have tried, and it didn’t work.
If you tried complaining directly to the dealership, did you complain the right way? Yes, there is a right way.
If you’ve exhausted your options with the dealership directly, your next options are:
Filing a complaint with your DMV Business Regulation Section is arguably the best way, for your DMV Business Regulation Section will know about previous complaints against the dealership. The only problem is that not all states will have a department like this.
States that have a DMV Business Regulation Section/similar:
Every dealership should have a surety bond. A surety bond is a form of protection for you, the consumer.
If a dealership has not fulfilled their end of the bargain, you are free to file a claim against their bond.
Bond claims are harmful to dealerships, so filing one will generally get their attention fast.
More recently, the Consume Financial Protection Bureau is also branching out. You can file a complaint with them here.
Where to file a consumer complaint in each state:
It’s important to note that filing a claim does not necessarily mean it will be investigated. While all claims should be investigated, it should not be an end-all to getting your issue resolved.
If the issue escalades and your complaint does not get addressed, your final option would be to sue the dealer in small claims court.
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